Softphone
Purpose
Section titled “Purpose”Softphone helps teams manage customer calls with a professional, structured voice workflow.
Core capabilities
Section titled “Core capabilities”- Handle incoming and outgoing calls from one workspace.
- Keep conversations organized with call history context.
- Improve quality with clear call workflow controls.
- Support consistent customer communication across the team.
Typical operational flow
Section titled “Typical operational flow”- Configure communication preferences.
- Handle calls directly from the module.
- Review outcomes and follow up with confidence.