Messages & Mailbox
Purpose
Section titled “Purpose”This area keeps customer communication clear, fast, and organized across channels.
Messages module
Section titled “Messages module”- Conversation list and message history.
- Sending individual and bulk SMS flows.
- Template management for reusable messages.
- Auto-reply controls and communication statistics.
- Media support for richer customer communication.
Mailbox module
Section titled “Mailbox module”- Inbox and sent mail workflows.
- Folder-based email navigation.
- Email detail and deletion operations.
- Outbound email send flow from product context.
Business value
Section titled “Business value”- Faster response cycles.
- More consistent communication quality.
- Better visibility into team communication performance.